Shop Policies and FAQ

What kind of payment do you accept? 

As of now, the payment policy is that all orders must be placed through the SkinnyRist Etsy shop. The shop accepts both PayPal and Direct Checkout payment methods.

How long after I place an order will I receive it?

I use USPS first class for most orders, when shipping within the US packages usually arrive within 5-7 days. Your order will ship within 24-48 hours, excluding custom orders, if for some reason your order will take longer to ship you will receive a message letting you know when it will ship, and why it has been delayed.

Will I get a tracking number?

No. USPS first class does not include a tracking number, although I do use tracking for some larger orders.

Do you offer the option to rush ship orders?

If you need your order expedited for any reason, you may direct message or e-mail SkinnyRist to arrange using rush shipping

What’s your return/exchange policy? 

SkinnyRist does not accept returns for products ordered, however, if you are dissatisfied for any reason with your order send a direct message to the SkinnyRist Etsy shop and I am more than happy to work with you to find a way to resolve the issue. If you order is not up to the standard of quality you expected, I am happy to re-make and re-send the order. Your satisfaction is our first priority! We do not accept exchanges on custom orders. SkinnyRist is not responsible for losses/damages incurred when in transit with the postal service

What kinds of materials do you use in your jewelry?

Cobras: plastic craft lace and chain – either textured or smooth. Chain is coated aluminum, by using this type of chain you get a bracelet that is “chunky” and trendy without the weight. Our bracelets look great stacked together, and by using lightweight chain it’s comfortable to wear them stacked high! The textured chain can be cleaned with toothpaste! See our blog post on how to clean SkinnyRist jewelry. The stitched gimp is plastic and is waterproof but will bleach out in the sun for extended periods. I use a small amount of glue on the ends of each cobra to ensure the band will not unravel, the glue is waterproof and UV resistant.

Our braided bracelets use cotton thread and various styles of chain, some use suede or cotton cord – in this case the material is specified in the item listing. Friendship bracelets use 100% cotton embroidery floss.

How do you determine the prices of your products? 

Product price is a combination of cost of materials and time it takes to make the product. A significantly time intensive product will cost a bit more than a product that an be produced more easily. I also take materials into account. The more supplies that go into a product, the more that product costs compared to other designs. I buy the best quality products I can find and always shop around to get best price so that I can sell my products to you for the fairest price possible. I do this because I love it, I’m not in it to make a profit I only aim to cover the cost of materials 🙂

Are SkinnyRist bracelet ready or made to order?

Braided and friendship bracelets are ready made and you will receive the same bracelet that is photographed. SkinnyMinis, all cobra bracelets, and wraps are made to order so you are ordering the product photographed, but your bracelet is made just for you immediately after payment clears.

What should I know about bracelet sizing?

Unless otherwise noted in listing description or specified in a “note to seller” with purchase, our bracelets are designed to fit a 7.5 inch wrist. Cobra bangles are meant to slide over your hand and fit loose, so they will be a bit larger. Wraps and SkinnyMini bracelets are tighter fitting styles and come with closures so you don’t slide them over. SkinnyRist bracelets made on memory wire are one size fits all because they stretch and then snap back to their original size

Do you do custom orders?

Yes! I love doing custom orders – send a message, preferably via direct message on the SkinnyRist Etsy page, and I will get back to you as soon as possible. The next step will be that I post the listing on the shop page, after it is purchased and payment clears I will make the order and ship. Please note that I will not start making a custom order until payment clears because a custom order cannot be re-listed if you change your mind.


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s